Гарантийная Политика
We offer comprehensive after-sales Service.
SF Series On/Off Grid Solar Inverter
Limited Warranty Policy
Applicable to the following models：
SF 1200 SE / SF 2400 SE / SF 3600 SE / SF 3600 / SF 4000 / SF 6000 / SF 8000 / SF 10000
1. Warranty Period
This inverter is covered by a Two (2) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 30 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the inverter (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the inverter itself. Sunflx is not liable for damage to any other equipment connected to the inverter.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx inverter.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
SG Series On/Off Grid Solar Inverter
Limited Warranty Policy
Applicable to the following models：
SG 4200 / SG 6000 / SG 4200 Pro / SG 6000 Pro
1. Warranty Period
This inverter is covered by a Three (3) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 42 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the inverter (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the inverter itself. Sunflx is not liable for damage to any other equipment connected to the inverter.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx inverter.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
SH Series Hybrid Solar Inverter
Limited Warranty Policy
Applicable to the following models：
SH-S6K / SH-S8K / SH-S10K / SH-S12K Single Phase-EU
SH-T8K / SH-T10K / SH-T12K Three Phase-EU
1. Warranty Period
This inverter is covered by a Five (5) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 66 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning).
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the inverter (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the inverter itself. Sunflx is not liable for damage to any other equipment connected to the inverter.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx inverter.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
FlxWall Series Lithium-ion Battery
Limited Warranty Policy
Applicable to the following models：
FlxWall 2.5 / FlxWall 5.0 / FlxWall 10.0 / FlxWall 15.0
1. Warranty Period
This battery is covered by a Five (5) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 66 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the battery (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the battery itself. Sunflx is not liable for damage to any other equipment connected to the battery.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx battery.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
LiEco Series Lithium-ion Battery
Limited Warranty Policy
Applicable to the following models：
LiEco 12-100 / LiEco 12-200 / LiEco 12-300 / LiEco 24-100 / LiEco 24-200
1. Warranty Period
This battery is covered by a Three (3) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 42 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the battery (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the battery itself. Sunflx is not liable for damage to any other equipment connected to the battery.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx battery.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
Limited Warranty Policy
Applicable to the following models：
SF 1200 SE / SF 2400 SE / SF 3600 SE / SF 3600 / SF 4000 / SF 6000 / SF 8000 / SF 10000
1. Warranty Period
This inverter is covered by a Two (2) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 30 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the inverter (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the inverter itself. Sunflx is not liable for damage to any other equipment connected to the inverter.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx inverter.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
Limited Warranty Policy
Applicable to the following models：
SG 4200 / SG 6000 / SG 4200 Pro / SG 6000 Pro
1. Warranty Period
This inverter is covered by a Three (3) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 42 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the inverter (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the inverter itself. Sunflx is not liable for damage to any other equipment connected to the inverter.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx inverter.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
Limited Warranty Policy
Applicable to the following models：
SH-S6K / SH-S8K / SH-S10K / SH-S12K Single Phase-EU
SH-T8K / SH-T10K / SH-T12K Three Phase-EU
1. Warranty Period
This inverter is covered by a Five (5) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 66 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning).
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the inverter (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the inverter itself. Sunflx is not liable for damage to any other equipment connected to the inverter.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx inverter.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
Limited Warranty Policy
Applicable to the following models：
FlxWall 2.5 / FlxWall 5.0 / FlxWall 10.0 / FlxWall 15.0
1. Warranty Period
This battery is covered by a Five (5) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 66 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the battery (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the battery itself. Sunflx is not liable for damage to any other equipment connected to the battery.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx battery.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
Limited Warranty Policy
Applicable to the following models：
LiEco 12-100 / LiEco 12-200 / LiEco 12-300 / LiEco 24-100 / LiEco 24-200
1. Warranty Period
This battery is covered by a Three (3) year limited warranty, effective from the original date of purchase.
If the purchase date cannot be confirmed, the warranty period shall be no more than 42 months (including 6 months for warehousing and transportation) from the manufacture date.
2. What This Warranty Covers
This warranty covers defects in materials and workmanship under normal use and application. Sunflx will, at its sole discretion, repair or replace any defective product or component.
3. How to Obtain Warranty Service
To obtain service under this warranty, you must:
1.Provide proof of purchase with date from an authorized dealer.
2.Present a fully completed warranty card bearing the dealer’s official stamp.
3.Contact the Sunflx service center or your original dealer to initiate a support ticket. Sunflx will resolve the problem by selecting one of the following methods based on the actual situation:
- Remote online guidance or software upgrades;
- Require return to the service center for inspection or repair;
- On-site inspection or repair;
- Replace the complete unit (For old generation products, Sunflx will provide a latest model of equivalent functionality).
4. What Is Not Covered by This Warranty
This warranty does not cover damage or failure resulting from:
1.A missing, altered, or illegible serial number on the product.
2.Product that has been opened, repaired, or modified by unauthorized personnel.
3.Improper installation including but not limited to: not following the manual, using unqualified accessories, failure to use necessary protective devices such as circuit breakers or installation by unqualified personnel.
4.External causes including but not limited to: external grid issues (voltage spikes, surges), acts of nature (fire, flood, earthquake, lightning) or damaged by water come inside.
5.Wear-and-tear parts (including fuses, lightning protection modules).
6.Damage resulting from the customer’s inability to perform timely remote upgrades necessary for maintaining product performance.
7.Malfunctions caused during transportation (including scratches incurred even when the packaging remains intact).
8.Failure to provide Sunflx with the necessary cooperation required for repairs.
9.Superficial or cosmetic defects, dents, marks, or scratches due to harsh environmental conditions, which do not affect the proper function of the battery (especially for warranty replacement devices).
5. Important Notes
1.This warranty is valid only for the original purchaser and is non-transferable.
2.This warranty covers only the battery itself. Sunflx is not liable for damage to any other equipment connected to the battery.
3.Upon confirmation that the issue is not caused by product quality, Sunflx reserves the right to charge service fees, with the specific amount determined according to the provided quotation.
4.During the warranty period, the replacement unit will inherit the remaining warranty period of the faulty machine. If the remaining warranty period of the original faulty machine is less than one year, the replacement unit will be covered by a one-year warranty.
5.For system performance and safety, use a battery compatible with your Sunflx battery.
6.This warranty gives you specific legal rights, and you may have other rights which vary by region.
6. Services Outside Warranty Coverage
For product issues not covered under the standard warranty, if the customer requests Sunflx to provide repair services or other related solutions, Sunflx may charge applicable fees, including but not limited to the following:
1.On-site service fees: Travel and labor costs for technical service engineers, including expenses for repair, maintenance, installation (hardware or software), and machine debugging.
2.Material costs: Expenses for replaced parts (including transportation and administrative fees).
3.Logistics fees: Costs associated with shipping the product from the customer to Sunflx and returning the repaired product/materials from Sunflx to the customer.
7. Global Warranty Service
1.Visit Our Support Website: https://sunflx.com/en/where-to-buy
2.Contact Global Support: su*****@****lx.com
How do we guarantee quality?
At Sunflx Solar, we recognize the critical importance of quality assurance in safeguarding your business reputation and ensuring product excellence. Our commitment to delivering outstanding products is underpinned by a comprehensive quality control strategy:
01.
Rigorous Quality Control System
Our production stages at Sunflx Solar are governed by strict quality control procedures. From raw material selection to the final assembly process, each product undergoes thorough quality assessments. Includes testing for efficiency, durability, and safety, aligning with the highest industry standards. All products are with traceable S/N.
02.
Certifications and Standards Compliance
We adhere to international quality standards. Our solar products are certified by recognized industry authorities, ensuring global standards for safety and performance are met. All our products are CE certified and conform to the IEC 62109 safety standard, a testament to our commitment to quality.
03.
Positive Customer Feedback
Our products have been successfully deployed in South Africa, Asia, and the Middle East, receiving positive feedback for low failure rates and high satisfaction. We can provide case studies or client testimonials to demonstrate the reliability and performance of our solar products in real-world scenarios.
04.
Robust After-Sales Service
We offer a comprehensive warranty and include 2%-5% free spare parts for main components for bulk orders. Our technical support extends to video guidance, and our dedicated customer service team is readily available for direct contact.
05.
Transparency and Effective Communication:
We maintain open and regular communication with our clients, providing updates on production, delivery, and sharing quality control reports, to ensure transparency and foster trust.
At Sunflx Solar, our goal is to deliver not just high-quality products but also peace of mind. Your trust and satisfaction are paramount to us.