FAQS

products

Most inverter all have RS485 protocol communication port. You can use RS485 port to connect with our monitoring hardware to communication with phone App. Protocol detail please contact us.

All our products have CE certificates, products comply with IEC 62109-1 safety standards, and product quality meets European certification requirements.

If you have specific certificate needs, please feel free to consult our sales representatives, we can also help our client to got any necessary certificate.

The MOQ varies depending on the product. Typically:

Solar inverter :1pcs.

Solar Charge Controller: 50pcs.

Solar Panel :3 pallet (around 93pcs).

Gel Battery: 20pcs.

Lithium battery:1pcs.

Yes, we offer customization options on several products.

This includes branding, technical specifications, and packaging. Please contact us with your   specific requirements.

Most of regular parameter products such as HF /LF solar inverter, accessories like solar cable, connectors are always in stock. It can be ship once you confirm the order.

We are factory, so we mainly produce products according to our customers’ order. Below is rough delivery time for some customized product.

Solar inverter: 10-15days

All-In-One Solar Portable Generator: 10-15days

solar charge controller: 7 days

GEL/Lithium battery :10-15days

Solar panel :7-14days

Yes, Solar panel are made of solar cell. Solar cell size usually have 156mm156mm , 162162mm or 182mm*182mm. we can arrange these solar cell as per your needed size.

But one important thing is we must make sure the size is economic for make pallets and loading container and comply with the solar charge controller Max PV input voltage.

And right now, solar panel size is quite fixed all over the world, every solar company use the similar size solar panel to avoid installation mistake and improve the install efficiency. We do not much really suggest client to customize the solar panel size.

It according to the controller parameter

For example:

if your PWM controller is 12V 20A, then PWM DC output power is 20A *12V =120W

Most of our product are single phase.

Our low frequency inverter from 3.2KW to 160KW can make three phase.

Power inverter: 5000 pcs/month

PWM/MPPT solar controller :5000pcs/month

GEL /lithium battery :5000 pcs/month

Solar panel :10* 40HQ /month

For Products under Sunflx brand name ,warranty is below

Solar panel : 12 years

Solar inverter : 1-5 Year according to different model

Solar charge controller : 1-3 Year according to different model

Lithium battery : 10 years

Gel battery: 3 Years

OEM products, warranty will confirm upon your technical requests. For more detail Warranty policy , Please check Here.

Some solar inverter have Dry contact such as our SX-HSI ,SX-SPI ,SX-SEI series, the dry node communication line can be used to automatically start the generator.

Please note your generator needs to have a 2 wire auto start function.

Please check our website product page to check What Is Off Grid Solar Power System? How off grid solar system benefits?

Yes, we provide samples for most of our products. Sample costs will be refunded in your future bulk order.

For solar panel it may be hard as it need to install the solar panel rack,you can ask for a local installer to help.

For connecting solar inverter, solar controller and battery ,it is easy ,you can do it by yourself.

Power inverter is DC to AC machine. But if we add AC chargeron the inverter as the picture shows. It can charge the batter from AC230/120.

When the inverter detects the battery power shortage, it will automatically charge the battery from AC 230/110 according to your grid. Until the battery is full charged, it will automatically stop charging.

If a sudden power failure, the inverter will automatically switch to battery charging, will be not off power. So, it can be guaranteed not to cause data loss or electrical damage due to sudden power failure.

Shipping

We offer shipping via sea, air, and express courier. Delivery times vary based on the shipping method:

By Sea: 20-30 days

By Air Cargo: 7-10 days

By Express Courier: 7- 10 days

Please note that these are estimated times and can vary based on location and other logistics factors.

We work with experienced logistics partners to ensure smooth delivery. We can also assist with customs clearance processes in your country.

If you have a forwarder in china, we can delivery the goods through your forwarder as well.

In the rare event of a delay, we will keep you informed and work diligently to resolve any issues to minimize inconvenience.

The sea fright is different from time to time, season to season.

Generally, the sea freight is calculate by volume (cbm), rough price can be 100-300 usd/cbm.     For example, if goods volume is 1.5 cbm, shipping company will round up to an integer and consider 2 cbm. Then sea freight maybe from 200 usd to 600 usd.

Payment

Yes, our factory is in Guangzhou. we have two office, our marketing headquarters is in Chengdu ,Sichuan province. Our production department office is in Guangzhou.

We accept more than 10 Major currency.

Common payment terms is T/T (Bank Wire Transfer), L/C (Letter of Credit), Credit Card ,Cash.

Our standard payment amount is : 30% deposit to initiate the order, 70% balance payment before shipment.

Payment terms can be different based different order situation. Please contact our sales for detail.

Our bank account is Chinese exporter general trade bank account , we do not have limit to receive goods payment. If your paying bank has a outwards payment limit, please consult with your bank.

  1. JPMorgan Chase Bank N.A
  2. Citibank Bank
  3. CCB Bank

Company

Yes, our factory is in Guangzhou. we have two office, our marketing headquarters is in Chengdu ,Sichuan province. Our production department office is in Guangzhou.

Our company doing export business over 10 years. We produce and export solar inverter ,solar charge controller since 2015.

Our main market including South Asia, Central America, Africa etc.

We can provide our business license of course.  You can visit our website about us page to get know all about our company basic information. We are 10 years history solar produce manufacturer and exporter; Only with Good quality products and honest business reputation help us survival in this competitive environment.

Right now, we are invite reputable companies to become our dealer/distributor of our brand products. As long as you comply with below requirements:

  1. Have more than 200 sqm warehouse.
  2. Have good reputation in local market.
  3. Have the ability to do some products installation and solve customer question according to our user manual.

  1. You can found all information about our company on About us page ,including our business license ,Audit report etc
  2. We are Alibaba 10 year member from 2013. which is long time business history, if we are not reliable ,then we will be out of market for long time. check our Alibaba website
  3. We are awarded as Chinese National High-tech enterprise , which national wide certificate for reputable company.

We are factory and our main business is to make OEM for our customer all over the world, so usually in the market you can only see our customers’ brand. Soon we are also launch our brand product in our main market.

Right now, We ship goods to our customers from china directly. And we are also welcome reputable company to be our local distributor.

滚动至顶部
×

Hello!

Click one of our contacts below to chat on WhatsApp

× Hi